Complaints Policy
- Any complaints by any member or non-member must be made in writing and will be passed in the fist instance to the President.
- Complaints will either be handled by the President in person or passed to the relevant vice president. The officer designated to handle the complaint shall acknowledge it within 3 working days of receipt with a view to offering a meeting, holding a phone conversation or responding substantively within 7 days.
- All complaints shall be handled speedily, diligently and with courtesy.
- If the complainant is not satisfied with the response to the complaint the matter may be escalated to a Life Vice President or Life President for further investigation and resolution.
- If the complainant requires the complaint shall be brought to the next meeting of the Executive Council for consideration.